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Avoid the most common arrival delay: a therapist reaches the hotel but cannot access the guest floor.
Identify the right building
Give the full property name and district, especially for chains with several Seoul locations. In larger complexes, a shopping mall, serviced residence and hotel can share a map pin while having different entrances. Add the lobby name or taxi drop-off point when your hotel has more than one.
An airport hotel, a hotel near COEX and a property on Yeouido have very different approach routes. We check the exact entrance rather than estimating solely from the neighborhood name.
Understand the elevator restriction
Some hotels allow visitors upstairs only when accompanied by a guest with a room key. Others may ask visitors to register, use a separate elevator, or meet downstairs. Please check your hotel policy before confirming. We do not promise access against a hotel restriction.
If your floor needs a key, agree to meet at the main lobby, first-floor elevator, lower lobby or another permitted public point. State the floor explicitly: a first-floor lobby and a lower-level lobby can be far apart in a large property.
Plan the handoff
Keep chat notifications on close to arrival. We can send the therapist’s outfit description shortly before the meeting so you can recognize her. If reception asks for the guest to escort visitors, come down in time to meet her. A short delay at the elevator can affect the schedule for later bookings.
If you change hotels, rooms or meeting points, message us immediately. Once a driver or therapist has departed, we may be unable to change the destination or course. Confirm any changed plan with us rather than assuming it has been seen.
Protect your privacy
When sending a room-key photo, cover details unrelated to confirming the hotel. Send it only through the contact channel you chose for the booking. Never send passport photos, bank credentials or the full payment-card number. Use the hotel’s public meeting area if you prefer to identify the therapist before going upstairs.